Version 1.2, 01/05/2025
1. Scope and Acceptance
1.1 Services
These Terms govern the relationship between Rockbridge LTD (“we”/”us”/”our”) and you (“you”/”your”/”Client”) regarding the following services:
1.2 Legally Binding Agreement
By using our services, you agree to these Terms and all applicable EU/Bulgarian laws, including MiCA, VASP, and AML/CFT regulations.
1.3 Amendments
We may amend these Terms (i) with your consent, or (ii) to comply with legal/regulatory requirements. Changes will be notified in advance, and you may terminate if you disagree.
2. Definitions
For the purposes of these Terms, the following definitions apply:
3. KYC/KYB/KYT/AML Procedures
Our KYC/KYB/KYT process involves collecting and verifying your identity using government-issued documents and data supplied by you.
We employ a risk-based approach to customer due diligence, which may include enhanced scrutiny for higher-risk clients. Factors such as transaction volume, geographic location, PEP screening, and your stated investment profile are considered.
We conduct ongoing monitoring of transactions for suspicious activity, including:
You agree to provide us valid, correct, and up-to-date information, such as:
For natural persons being individuals or UBOs:
Documents:
Government-issued ID (passport, national ID)
Proof of residence (utility bill, bank statement, government-issued proof)
Data:
Full name
Professional activity
Address
Sex
Declare if you are a Politically Exposed Person (PEP)
Provide proof of income (e.g., tax returns, salary slips) and source of wealth (e.g., property deeds, inheritance documents)
Expected transaction volume
Nationalities
Fiscal number for each nationality
Copies of official identity documents with a photograph (notarized if requested)
Proof and data of source of wealth and income
Proof of residency
For legal entities:
Documents:
Certificate of incorporation – may be notarised upon request
UBOs (Ultimate Beneficial Owner) details for each owner that has ≥10% ownership of the entity
Data:
Industry/main activity
Expected transaction volume
If involved in licensed industry: license for conducting such activity
3.1 Additional Data
We reserve the right to request any other additional document to help us conduct our Client Verification Procedures.
3.3 Data and Information Sharing
We reserve the right to share your data with the relevant authority of the country where you are a citizen or resident of upon legal request.
We reserve the right to share your data and documents with relevant Bulgarian and EU Authorities.
3.4 No Acceptance Guarantee
There is no guarantee that you will successfully complete the Client Verification Process, even if you provide all requested information. We may refuse to continue the process at any time.
3.5 Ongoing Obligations
You must ensure that all information provided remains accurate and up-to-date. You are required to notify us of any changes to your personal information or circumstances that may affect your eligibility.
4. Our Services
4.1 OTC Trading
4.1.1 Execution
We collaborate with regulated exchanges, established market makers, and a combination of institutional and OTC desks. For large transactions, we may involve third-party liquidity providers. While we conduct security assessments of our liquidity providers, we do not guarantee their financial stability or operational resilience.
4.1.2 Fees
The fees for OTC trading will be disclosed to you prior to executing any trade during the quoting process. These fees may vary depending on factors such as trade volume, currencies being traded, market conditions, and other variables.
The fee is incorporated in the quoted price as a markup for purchases or a markdown for selling which is relative to the market price. This fee ranges from 10% to 0.1% based on factors like trade volume, market conditions, and the currencies involved.
Please note that the capital being exchanged must be in possession of RockBridge before any trade can be executed. Any quote given prior to RockBridge confirming the receipt of the asset cannot be considered final and should be considered only for informational purposes. The definitive quote, which gives you the right to proceed with the trade, will be provided once RockBridge has confirmed receipt of the asset.
4.1.3 Execution Condition and Transparency in Fees
In line with our commitment to transparent pricing, we will provide you with a clear breakdown of all fees involved in the transaction, including our markup and the final exchange rate, which incorporates the markup. The final quote will be established only once we have received the transfer of the assets to be traded.
The network fee, which is dynamic and subject to change, will be the fee at the time the transfer is initiated. This fee will be deducted from the total amount being transferred without prior notice. It is the Client’s responsibility to research and estimate the likely transaction fees based on the amount, network, and prevailing network conditions.
For example:
4.2 Custody Services
4.2.1 Asset Security
Assets are held in segregated wallets to ensure their security. Withdrawals may be delayed for compliance checks and verifications as required by the AML/CTF 5.
4.2.2 Custody Nature
Our custody service involves holding crypto-assets in secure, segregated wallets, managed through custodial partners. These wallets may include hot wallets and, where applicable, cold storage solutions.
4.2.3 No Deposit Protection
Assets under custody are not protected by any deposit insurance scheme, government-backed guarantee, or investor compensation fund.
4.2.4 Transaction Execution Time
RockBridge may take up to two business days to process and execute any transaction (including withdrawals and transfers) requests involving the assets held in custody. We are not responsible for any consequences resulting from this execution time, including, but not limited to, market fluctuations or other external factors. Additionally, transactions may be delayed due to compliance checks, fraud prevention measures, or technical issues, such as periods of high blockchain congestion or heightened security risks.
4.2.5 Third-Party Risk
RockBridge works with third-party custodians. While we take steps to assess their reliability, we are not liable for any losses caused by the insolvency or failure of these custodians unless otherwise required by law.
4.2.6 Custody Disclaimers
We do not support all tokens or blockchain networks. Unsupported assets sent to custody wallets may be unrecoverable. It is the Client’s responsibility to confirm asset compatibility.
Also, it is the client’s responsibility to provide an accurate wallet address and any information related to it such as the wallet’s blockchain in case of withdrawal or transfer. With the client being responsible for any loss caused by that reason.
4.2.7 Custody Fees
RockBridge charges a monthly custody fee of 0.25% of the deposited amount. With that fee being of a minimum of €300.
The custody fee can be paid in one of two ways:
The Client must choose their preferred payment method when acquiring the custody service.
4.2.8 Transaction Execution Fee
As part of the transaction process, every blockchain network incurs a fee, which is required to execute transfers or other operations on the blockchain. This fee is set by the respective blockchain network and can fluctuate in real-time, varying based on factors such as network congestion, transaction volume, and the specific cryptocurrency being used.
Due to the nature of our processing times, which may take up to two business days, RockBridge is unable to disclose the exact transaction fee in advance, as it can change within that time period. The fee will be calculated and deducted from the transaction value at the time the transaction is processed. Therefore, it is the Client’s responsibility to research and estimate the likely transaction fees based on the amount, network, and prevailing network conditions.
Please note that RockBridge cannot guarantee any specific transaction fee amount, and the final fee incurred will be the one applicable at the time the transaction is executed. The Client acknowledges that this fee will be deducted directly from the transaction value at the time of execution.
4.3 Earn Account Services
4.3.1 Execution
We work with regulated exchanges, established market makers, liquidity providers and liquidity managers that provide us the Earn Account services that we provide our clients. We conduct security assessments on our Earn Account Providers, however, we do not guarantee their financial stability or operational resilience.
4.3.2 Fee Structure Detail
The fee ranges from 1% to 3% of the rewards generated by your Earn Account assets. This fee is shared between RockBridge and the Earn Account service provider as agreed between the two parties. After discounting RockBridge’s and the Earn Account service provider’s fee, the resulting interest is disclosed and paid to our client as the interest generated by the Earn Account.
4.3.3 Risks
4.3.4 Client Consent
By using our Earn Account service, you explicitly agree to delegate your assets to third-party validators or Earn Account providers. RockBridge is not liable for losses due to slashing, provider insolvency, blockchain failures, or security breaches.
4.3.5 Lock-Up and Redemption
You acknowledge that Earn Account assets may be subject to lock-up periods imposed by the third-party Earn Account service provider. Withdrawal of Earn Account assets may be delayed during unbonding periods.
4.3.6 Reward Calculation
Rewards are calculated and distributed net of fees based on the performance of the Earn Account provider and the applicable blockchain protocol. No guaranteed returns are promised.
4.3.7 Risks Acceptance
You understand that Earn Account carries risks, including partial or total loss of Earn Account assets due to validator misbehaviour, technical issues, or other.
4.3.8 Transaction Execution Time
RockBridge may take up to two business days to process and execute any transaction (including withdrawals and deposits) requests. We are not responsible for any consequences resulting from this execution time, including, but not limited to, market fluctuations or other external factors. Additionally, transactions may be delayed due to compliance checks, fraud prevention measures, or technical issues, such as periods of high blockchain congestion or heightened security risks.
4.3.9 Transaction Execution Fee
As part of the transaction process, every blockchain network incurs a fee, which is required to execute transfers or other operations on the blockchain. This fee is set by the respective blockchain network and can fluctuate in real-time, varying based on factors such as network congestion, transaction volume, and the specific cryptocurrency being used.
Due to the nature of our processing times, which may take up to two business days, RockBridge is unable to disclose the exact transaction fee in advance, as it can change within that time period. The fee will be calculated and deducted from the transaction value at the time the transaction is processed. Therefore, it is the Client’s responsibility to research and estimate the likely transaction fees based on the amount, network, and prevailing network conditions.
Please note that RockBridge cannot guarantee any specific transaction fee amount, and the final fee incurred will be the one applicable at the time the transaction is executed. The Client acknowledges that this fee will be deducted directly from the transaction value at the time of execution.
4.4 Market Analysis
4.4.1 Market Insights
We provide clients with insights and analysis on market trends to assist in making informed trading decisions. This may include reports, charts, and other analytical tools. Any action taken due to this report is done at the client’s own risk, with RockBridge not being responsible for any profit or loss caused by this action.
4.4.2 Limitations
While we strive to provide accurate and timely information, we do not guarantee the accuracy or completeness of the market analysis provided. Clients are encouraged to conduct their own research and consider their financial situation before making trading decisions.
4.5 Client Support
4.5.1 Support Services
We offer assistance and support for all inquiries related to our services. Clients can reach our support team via the contact channels disclosed on our website, which includes:
Email, WhatsApp, Telegram, and others.
4.5.2 Response Times
We aim to respond to client inquiries promptly during our working hours mentioned on our website. However, response times may vary based on the volume of inquiries and the complexity of the issues raised. Any loss or profit caused by a non-timely response outside of our working hours by RockBridge is the client’s responsibility.
4.6 Consulting Services
4.6.1 Nature of Service
RockBridge may provide crypto consulting services, including but not limited to tokenomics advisory, strategy for digital asset management, and guidance on navigating regulatory environments. These services may be provided directly or via third-party partners.
4.6.2 No Fiduciary Duty
Our consulting service does not establish a fiduciary relationship. Any advice or recommendation is for informational purposes only and does not constitute financial, legal, or tax advice.
4.6.3 Liability Disclaimer
RockBridge shall not be liable for decisions made or losses incurred based on our consulting services. You are encouraged to obtain independent professional advice before making financial decisions.
4.6.4 Fee Structure
Fees for consulting are outlined in individual service agreements or quotations. By engaging in consulting services, you agree to the disclosed pricing structure.
4.7 Escrow Wallet Service
4.7.1 Service Description
Rockbridge provides escrow wallet services to facilitate secure transactions between two or more parties by temporarily holding crypto-assets until predefined contractual conditions are met.
4.7.2 Transaction Initiation
All parties must complete the Client Verification Process (Section 3) and agree to escrow terms via a signed agreement.
The escrow wallet will be created only after all escrow conditions are provided and approved by all parties involved.
Participants must clearly inform Rockbridge on how to verify if the conditions have been met, including specific criteria and documentation required for verification.
4.7.3 Release Conditions
Assets are released only when:
All parties confirm fulfillment of conditions via platform authorization, as specified in the escrow agreement.
The conditions must also outline the process for dispute resolution, including what happens if the conditions are not met, where and how much should be transferred, and to whom.
The maximum time Rockbridge can hold an escrow account is 6 months. After this period, the escrow must be resolved based on how the conditions were met, as outlined in the escrow agreement.
Release timelines will be defined in the escrow agreement but will not exceed 5 business days post-condition fulfillment.
4.7.4 Dispute Resolution
If parties dispute condition fulfillment, assets are frozen, and Rockbridge initiates a 14-day investigation period.
The escrow agreement must specify the process for resolving disputes, including any necessary documentation and communication protocols.
Unresolved disputes may escalate to the Bulgarian Financial Supervision Commission or arbitration as agreed upon in the escrow terms.
Rockbridge reserves the right to withhold assets pending regulatory/legal directives.
4.7.5 Fees
A fee of 0.5%–5% of the escrowed amount (with a minimum fee of 50 BGN) applies and is charged upon deposit. This fee is separate from the principal amount being escrowed.
For example, if the escrow amount is 1,000 BGN and the fee is 5%, the total amount you need to provide is 1,000 BGN for the escrow, plus an additional 50 BGN as the fee.
The fee must be paid directly to Rockbridge, either in fiat currency or cryptocurrency, prior to the initiation of the escrow service.
Additional dispute resolution fees may apply (detailed in individual agreements).
4.7.6 Liability Limitations
Rockbridge is not liable for:
Losses due to incorrect release instructions, disputes between parties, incorrect wallet address, incorrect wallet network, or failure to meet conditions as outlined in the escrow agreement.
Third-party actions (e.g., blockchain network congestion, validator errors).
Force majeure events (Section 13).
4.7.7 Regulatory Compliance
Transactions are monitored per Section 8 (Market Integrity).
Rockbridge may freeze assets or report suspicious activity to its competent regulator (Section 5).
4.7.8 Termination of Service
Rockbridge may terminate escrow services for regulatory non-compliance, unresolved disputes, or force majeure.
Unclaimed assets follow the Orderly Asset Return Process (Section 10.3).
4.7.9 Transaction Execution Fee
As part of the transaction process, every blockchain network incurs a fee, which is required to execute transfers or other operations on the blockchain. This fee is set by the respective blockchain network and can fluctuate in real-time, varying based on factors such as network congestion, transaction volume, and the specific cryptocurrency being used.
Due to the nature of our processing times, RockBridge is unable to disclose the exact transaction fee in advance, as it can change within that time period. The fee will be calculated and deducted from the transaction value at the time the transaction is processed. Therefore, it is the Client’s responsibility to research and estimate the likely transaction fees based on the amount, network, and prevailing network conditions.
Please note that RockBridge cannot guarantee any specific transaction fee amount, and the final fee incurred will be the one applicable at the time the transaction is executed. The Client acknowledges that this fee will be deducted directly from the transaction value at the time of execution.
4.8 Crypto-to-EUR Real Estate Settlement Service
4.8.1 Service Description
RockBridge offers a specialized service facilitating the conversion of cryptocurrency to euros (EUR) for the purpose of settling real estate transactions between buyers and sellers. This service is limited to the financial aspect of the transaction and does not encompass property search, legal advisory, notary services, or property registration.
4.8.2 User Responsibilities
Buyers are responsible for:
Selecting the property and negotiating terms with the seller.
Ensuring compliance with all legal and regulatory requirements related to the property purchase.
Paying any fees or markup associated with the OTC cryptocurrency conversion, which may vary daily based on market conditions.
Sellers are responsible for:
Providing accurate banking details for the receipt of EUR funds.
Ensuring compliance with all legal and regulatory requirements related to the property sale.
Paying a service fee of 1.5% of the EUR amount being transferred to the seller as part of the settlement process.
4.8.3 Transaction Process
Both buyer and seller must enter into a formal agreement with RockBridge, acknowledging the terms of the service.
Upon agreement:
The buyer transfers the agreed-upon amount of cryptocurrency to RockBridge.
RockBridge converts the cryptocurrency to EUR at the current rate at the time of transaction execution via our OTC desk.
The converted EUR amount, minus applicable fees, is transferred to the seller’s designated bank account.
4.8.4 Limitations of Liability
RockBridge acts solely as a financial intermediary in the cryptocurrency to EUR conversion process. RockBridge is not liable for:
Any disputes between buyer and seller regarding the property.
Delays or issues arising from incorrect information provided by either party.
Fluctuations in cryptocurrency value prior to conversion.
Compliance with local laws and regulations pertaining to real estate transactions.
4.8.5 Compliance and Verification
Both parties agree to provide necessary documentation for KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance as required by RockBridge. Failure to provide such documentation may result in delays or cancellation of the transaction.
5. Freezing Assets
Assets may be frozen while being in custody, or upon receive, or during a transfer process if:
They may be unfrozen or liquidated upon order of Bulgaria’s Financial Intelligence Directorate (FID).
6. Client Obligations
6.1 Prohibited Activities
You must not:
6.2 Consequences of Breach
6.3 Responsibility for Transfer Details
You are solely responsible for ensuring the accuracy of bank account details, crypto wallet addresses, or other instructions provided to us for transactions. We are not liable for losses arising from:
You must verify all details before confirming any transaction.
7. Security Measures
7.1 Two-Factor Authentication (2FA)
We require all clients to use two-factor authentication for account access. You must keep your password and second factor confidential and secure.
7.2 Loss of Credentials
You must notify us immediately if you suspect that your account credentials have been compromised. We will provide instructions to secure your account.
8. Market Integrity and Monitoring
8.1 Monitoring
We will monitor client activity for signs of market abuse and suspicious trades. You acknowledge that we may retain records of your activity and report any suspicious conduct to regulatory authorities.
8.2 Suspicious Trade Definition
A “Suspicious Trade” may include, but is not limited to:
9. Liability and Indemnity
9.1 Limitations of Liability
9.2 Indemnification
You agree to indemnify and hold us harmless from any claims, losses, or damages arising from your use of our services or violation of these Terms.
10. Termination Rights
10.1 Ordinary Termination Rights
Both parties may terminate the relationship with 14 days’ notice. Consumer clients may terminate without charge if there are amendments to these Terms.
10.2 Extraordinary Termination Rights
We may terminate the relationship immediately for cause, including but not limited to:
10.3 Orderly Asset Return Process
11. Transparency and Information
11.1 Required Disclosures
We will provide you with information about the services offered in our website, risks associated with trading, and a transparent fee structure before you enter into any transaction.
11.2 Client Reporting Obligations
You must report any changes to your personal information, including changes in ownership structure or representatives if you are a legal entity.
11.3 Complaints
Complaints must be submitted via email to [email protected].
We will acknowledge receipt within 3 business days and resolve complaints within 15 business days. If unsatisfied, you may escalate to the Bulgarian Financial Supervision Commission.
12. Data Protection (GDPR)
12.1 Data Retention
12.2 International Transfers
Data transferred outside the EU/EEA uses GDPR-approved mechanisms (e.g., Standard Contractual Clauses).
12.3 Data Requests
Requests for access, correction, or deletion of personal data must be submitted to [email protected].
13. Force Majeure
We are not liable for delays or failures in service due to events beyond our control, including:
If such events persist for over 30 days, either party may terminate the agreement.
14. Conflicts of Interest
While we may earn fees from third-party providers, we maintain policies to prioritize client interests. Clients may request further details about specific conflicts by emailing [email protected].
15. Whistleblowing
Report misconduct anonymously via [email protected]. We prohibit retaliation against whistleblowers.
All platform content, logos, and analytics are our exclusive property. Unauthorized use is prohibited.
17. Governing Law and Jurisdiction
17.1 Governing Law
These Terms are governed by the laws of Bulgaria and the EU.
17.2 Jurisdiction
Disputes will be resolved in the courts of Sofia, Bulgaria, or through arbitration as agreed upon.
18. Miscellaneous Provisions
18.1 Severability Clause
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
18.2 Disclosure of Data to Authorities
We may disclose your data to authorities if required by law or regulation.
18.3 No Waiver of Rights
Our failure to enforce any provision of these Terms does not constitute a waiver of our rights.
18.4 Entire Agreement
These Terms constitute the entire agreement between you and Rockbridge LLC, superseding all prior oral or written agreements. Amendments are valid only if made in writing and in accordance with Section 1.3 (Amendments).
19. Additional Provisions
19.1 Forks and Airdrops
We do not automatically support forks or airdrops. You are responsible for monitoring and participating in such events.
19.2 Tax Obligations
You are responsible for any tax obligations arising from your use of our services. We recommend consulting a tax advisor regarding your obligations.
We may report transaction details to Bulgarian tax authorities and/or the tax authorities of your country of residence under applicable laws of DAC8, FATCA, EU, and Bulgarian regulations.
19.3 Compliance Officer
For compliance inquiries, contact [email protected].
19.4 Crypto-Asset Risks
By using our services, you acknowledge and accept the following risks:
RockBridge is a business registered in Bulgaria under number 208091826 with address in Blvd. “Alexander Stamboliyski” No. 40, Floor 4, 1000, Sofia, Bulgaria. It is also registered as Virtual Asset Service Provider with the Bulgarian National Revenue Agency – link here.
Disclaimer: Crypto-assets are not legal tender and are not backed by any government. Accounts and services offered by RockBridge are not covered by investor compensation or deposit guarantee schemes such as the FDIC or SIPC. The value of crypto-assets can be highly volatile and may result in a total loss of capital. Availability of services may vary by jurisdiction and is subject to RockBridge’s terms and conditions. Eligibility for specific products is determined solely by RockBridge. Nothing on this website constitutes financial, investment, or legal advice.
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